Privacy Policy for Gnixy Assistant ---------------------------------- Effective Date: 15 December 2024 Introduction ------------ Gnixy Assistant (“the App”), operated by Gnixy (“we,” “our,” or “us”), is committed to protecting the privacy of its users (“you” or “your”). This Privacy Policy explains how we collect, use, and safeguard your information when you use the App and the services available through https://business.gnixy.com/ (“the Platform”). By using the App, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using the App. Information We Collect ---------------------- 1. Information You Provide Directly Account Information: When you sign up or log in, we may collect your name, email address, phone number, business details, and other relevant information. Customer Interaction Data: Information related to customer communications or interactions facilitated through the Platform or the App. 2. Information Collected Automatically Device Information: Information about your mobile device, including its operating system, unique device identifier, and hardware details. Usage Data: Details about your use of the App, such as access times, pages viewed, and features used. Location Information: Approximate location data may be collected to enhance service functionality (if enabled). 3. Information from Third Parties If you integrate third-party services (e.g., payment systems, CRMs), we may collect information from those services as authorized by you. How We Use Your Information --------------------------- We may use the information collected for the following purposes: 1. To Provide Services: Deliver, personalize, and improve the functionality of the App and Platform. 2. To Communicate: Respond to your inquiries, send important updates, and notify you of changes to the App. 3. To Ensure Security: Detect and prevent unauthorized access, fraud, or abuse. 4. To Improve Our Offerings: Analyze usage trends and feedback to refine and enhance our services. 5. To Comply with Legal Obligations: Meet legal or regulatory requirements. Sharing Your Information ------------------------ We will not sell your personal data. However, we may share your information in the following circumstances: 1. With Service Providers: Trusted third-party vendors that assist in providing or enhancing our services (e.g., hosting, analytics, customer support). 2. For Legal Reasons: When required by law, regulation, or court order, or to protect our rights or the rights of others. 3. With Your Consent: When you explicitly grant permission for specific data-sharing activities. Data Retention -------------- We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Once the data is no longer needed, it will be securely deleted or anonymized. Data Security ------------- We implement industry-standard security measures to protect your information. While we strive to safeguard your data, no method of electronic storage or transmission is entirely secure. Please use the App responsibly and notify us if you suspect any unauthorized activity. Your Privacy Rights ------------------- Depending on your location, you may have the following rights: 1. Access and Correction: Request access to or correction of your personal data. 2. Data Deletion: Request deletion of your personal data. 3. Withdraw Consent: Revoke consent for data processing where applicable. 4. Lodge a Complaint: File a complaint with a relevant data protection authority if you believe your rights are being violated. To exercise any of these rights, please contact us at contact@hearme.vn. Third-Party Links and Services ------------------------------ The App may contain links to external websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites or services. We encourage you to review their respective privacy policies. Changes to This Privacy Policy ------------------------------ We may update this Privacy Policy from time to time. Any changes will be communicated by updating the “Effective Date” at the top of this document. Continued use of the App constitutes your acceptance of any changes. Contact Us ---------- If you have any questions, concerns, or feedback regarding this Privacy Policy, please contact us at: Email: contact@hearme.vn Address: Toong Office, 3rd Floor, No. 8, Trang Thi Street, Hoan Kiem District, Hanoi, Vietnam Thank you for trusting Gnixy Assistant to assist you with your business needs.